Due to Covid – 19, as well as heavy storms in the Midwest, there may be additional delays in delivery and response times. We ask that you please review our FAQs before contacting us. We apologize for any inconvenience this may cause and appreciate your patience.

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Why didn't all of my items ship together?


Partial Shipments

Most orders leave our warehouse within one business day of order processing. In some cases, orders with multiple items are shipped in more than one package. Reason why items may ship separately:

  • Order contains a large amount of items that must be shipped in more than one package
  • Order contains a Special Event Item that has a unique shipping date (see also Special Event Items)
  • Order contains a Manufacturer Direct Item that ships from the designated manufacturer (see also Manufacturer Direct)
  • Items in order are shipping from more than one shipping facility.
If your items are going to be shipped separately, you will receive separate shipping confirmations for each package that is sent. 

Only one shipping fee will be charged and as items become available for shipment they will be delivered with the shipping method selected.