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Due to Covid – 19 there may be additional delays in delivery and response times. We ask that you please review our FAQs before contacting us. We apologize for any inconvenience this may cause and appreciate your patience.
How can we help you?
What is your return policy?
Return Process
Our Return Process is simple and hassle free. You can return your merchandise to our warehouse up to 90 days from your item's ship date.
For a video walkthrough of our Returns process, please see below - or find written instructions below:
| Return Process |
If your order was shipped within Canada, you can iniate a return at any time by visiting our Returns Center. If you are returning a purchase outside of the United States, please review our International Return Policy. |
| Return Policy |
| Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed. It can take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to reflect on your account statement. You will receive a confirmation email once this is completed. Please Note: Manufacturer Direct items have a specific return policy that must be followed. To learn more about how to return these items, please visit Manufacturer Direct Returns. |
| Important Information |
|
If your order was shipped within the United States, you can initiate a return at any time by visiting our Returns Center.
- Simply login with the email address used to place the order as well as the order number containing the items you wish to return. If you do not have your order number, please select the box marked "I don't remember my Order ID".
- Click "Start A Return" and follow the appropriate steps to complete your return.
E-Gift Card Option:
You can also choose to return your item for an E-Gift Card. By choosing this option we will waive the return label fee of $9.99.
To return your item for an E-Gift Card, simply select the E-Gift Card option at the final step of our return's process within the Return's Portal:
Once your return has been scanned and we can confirm it is in transit to our facility, we will send your E-Gift Card via email to you.
Important Information:
- Unless you go through the gift return process, your E-Gift Card can only be sent via the billing email address used on the order
- Once you confirm your return, we will be unable to cancel the gift card request and you will not be able to request a refund instead
If you are returning a purchase outside of the United States, please review our International Return Policy.
Return Policy
- Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed.
- It can take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to reflect on your account statement. You will receive a confirmation email once this is completed.
Please Note: Manufacturer Direct items have a different return policy, for more information please visit Manufacturer Direct Returns.
Important Information
- Original shipping charges are not included in the refunded price. We do provide a return label for orders shipped within the United States. For use of this label, we'll deduct $9.99 for orders being returned in the U.S and $14.00 for orders being returned in Canada, from the credit you'll be receiving to cover return shipping costs. If the return is our fault, we'll cover this charge.
- If items are returned after our 90 day return policy, we will not be able to accept your return and will donate your merchandise to a charity of our choice. A refund will not be credited to your account.
- Customized items are final sale and cannot be returned. If a customized item is returned, we will not be able to accept the return and will donate your merchandise to a charity of our choice.
- If you are looking to return a gift you received, please review our Gift Return information.
- WE ARE NOT RESPONSIBLE FOR THE ACCEPTANCE, SAFEKEEPING AND/ OR RETURN OF ANY ITEMS THAT YOU SHIP TO US IN ERROR (I.E., ITEMS THAT WERE NOT PURCHASED ON OUR SITE) ("ERRONEOUS RETURN"). If we nevertheless receive and accept an Erroneous Return, we may require, in our sole discretion, that you pay a reasonable processing and shipping fee in order to cover the costs of shipping the Erroneous Return ("Return Fee") back to you. Once received, we will use commercially reasonable efforts to notify you and hold the Erroneous Return for a reasonable period of time not to exceed 30 days. If we are unable to contact you or we do not receive payment of the Return Fee, if any, during that time, we may destroy the Erroneous Return or donate it to a charity of our choice.